Consultation · The Justice Gap Programme
8 weeks, one to one. We fix your whole customer journey together.
See the programme
Creative Director · Brand Strategist
You're better than you look online.
There's a gap between how good your business really is and how good it looks to someone who doesn't know you yet. I call it the Justice Gap. I help you close it.
Take the Lost Customer Check
How it worksFree. About 5 minutes. Results straight away.
How good you really are
How good you look online
The gap you lose customers in
FREE · ABOUT 5 MINUTES
Where are you losing customers?
Most businesses lose customers somewhere between being seen and being chosen, and never find out where. The Lost Customer Check walks through each step and shows you.
- Be seen
- Be checked out
- Be understood
- Be contacted
- Be chosen
- Be remembered
Plus your ads, if you run them.
You'll get your score for each step, your biggest gap, and what to fix first.
Take the Lost Customer CheckFree. About 5 minutes. Results straight away.
What the gap costs you
Time
Decisions take longer.
Risk
You get compared on price.
Return
Posts disappear in a day.
Status
People see you as smaller than you are.
Two ways to work with me
Film · The Brand Film Suite
Brand films to build trust, then ongoing content to keep you seen.
See the filmsOPTION 1 · CONSULTATION
OPTION 1 · ONE TO ONE CONSULTATIONThe Justice Gap Programme.
8 weeks. One to one. A customer journey with no gaps.
- 8 weekly sessions
- 2.5 hours each
- One to one, with me
Posting more won't fix a journey that leaks. Over 8 weekly working sessions, we diagnose every stage of your customer journey, fix the gaps, and test that every step works.
- 0Position
Do you know who you're for, and why they should choose you?
- 1Be seen
Do the right people come across you regularly?
- 2Be checked out
When they look you up, does it match your quality?
- 3Be understood
Do they know how it works before they call?
- 4Be contacted
Is the next step obvious and easy?
- 5Be chosen
Do they pick you on value, not price?
- 6Be remembered
Do they come back and send others?
Here's what we build together.
How it works
1
Take the Lost Customer Check
5 minutes, honest answers.
2
Gap Audit
Every stage scored red, amber or green.
3
8 weekly sessions
Test, fix, plan. You implement between sessions.
The promise
In 8 weeks, you'll have a complete customer journey across 2 to 3 platforms, where every post, page and message leads to a clear next step, set up to run automatically and tested end to end.
This is a working programme, not done for you. It doesn't promise a set number of leads. You own every account and tool.
See if you're a fitOPTION 2 · FILM
The Brand Asset SystemYour Brand → Video Assets → Systemised.
Two phases. One outcome: your brand finally reflects the business you've actually built.
01
Brand Film Suite
Your cinematic flagship film, built around your proof.
Your flagship film sits at the very top of your website, the first thing every prospect sees. It grabs attention immediately and works around the clock, building trust before you're even in the room. Then the rest of the suite completes your conversion engine: your founder story, your method film, and more. Each film is planned, shot and edited on its own.
02
Content Partnership
One film shifts perception. Consistent content builds authority.
I become your retained creative partner. Ad creatives designed to hook the right people from the start, distributed across your social platforms, plus ongoing content that documents your best work and grows your presence every month.
Free guide
The Brand Asset System Guide
A short guide to positioning, content and film for businesses that are better than they look.
Read the free guideWho I am
Brand strategist first. Filmmaker second.
I'm Clinton St Hilaire, from Huddersfield. I ran my own local business for nearly ten years and served thousands of customers, so I know what it takes to be found, trusted and chosen. Now I help owners close the gap between the quality of their work and how it looks to the people who haven't met them yet.
Who it's for
- Established, owner led businesses
- Trading 2 years or more
- Already posting or running ads, but not getting the enquiries you should
Start with the Lost Customer Check.
5 minutes. Find out where you're losing customers and what to fix first.